Who We Are
Built to solve big and bulky last mile problems. 3PO brings decades of hands-on operational experience helping businesses reduce delivery cost, cut damage, and improve customer experience where complexity is highest and margins are under pressure.
Built for Big and Bulky Operations
ABOUT US
We specialise in identifying operational inefficiencies in big and bulky supply chains and last mile delivery environments where cost, damage, and customer experience are hardest to control. Our work focuses on reducing cost to serve, improving delivery consistency, and protecting brand experience at the doorstep.
We operate as part of your internal team, staying with the work from diagnosis through execution. That means understanding how your operation actually runs, designing practical change programs, and remaining accountable until improvements are delivered in live operations.
Decades of hands on experience across complex logistics networks has shaped how we work. We have supported some of the highest performing delivery operations in the country by keeping customer experience at the centre of operational decision making. When the last mile works, customer satisfaction improves, repeat business increases, and lifetime value grows.
OUR APPROACH
Not Consultants. Operational Partners.
Hire a consultant and they will tell you what time it is. We take responsibility for fixing the clock.
We embed into your business to understand constraints, priorities, and execution risk before recommending change. From there, we work alongside your team to design and deliver solutions that reduce cost, limit damage, and improve last mile performance without disrupting business as usual.
CUSTOMER FOCUSED
Customer Experience Lives at the Doorstep
In big and bulky delivery, customer experience is decided at the final handover. Missed windows, damaged goods, and poor communication have a direct impact on brand trust and lifetime value.
At 3PO, customer experience is not a slogan. It is a core operational input that shapes how we design networks, select partners, and measure performance. By improving last mile execution, we help businesses turn their supply chain into an advantage rather than a cost.
3PO exists to help businesses take control of complex big and bulky supply chains and last mile operations. Our mission is to reduce cost, limit damage, and improve customer experience by fixing the operational issues that sit at the heart of delivery performance.
We believe meaningful improvement only happens when you are close to the work. That is why we embed into our clients’ operations, working alongside internal teams to understand how decisions are made, how goods move, and where friction is created in real conditions.
Our focus is practical execution. We design and deliver solutions that can be implemented, sustained, and measured in live operations. By improving last mile performance and third party logistics capability, we help businesses protect margins, strengthen brand trust, and turn their supply chain into an advantage rather than a cost.
Turning Complex Logistics into a Competitive Advantage
OUR MISSION
"Working with Mick and his team at 3PO has been a breath of fresh air for our business. I have had an association with various consultancy services in my 20 years in logistics. Most of whom are very quick to quote Jim Collins, Steven Covey and the likes, however, very few have a satisfactory answer when I ask them how their experience was on the floor or in the truck. Mick and his team have seen and done it all and from the bottom to the top of a $1b business, so not only can they give me the textbook answer, they can also tell me what it means to be part of a team going into its 11th hour of manual handling all day. I could not recommend them more highly."
David Sadler
General Manager, Peter Sadler Removals & Logistics
"3PO's extensive expertise in the bulky delivery sector has been invaluable to our team, particularly in refining our strategic approach. Their ability to conduct a targeted project that not only educated our junior team members about crucial aspects of final mile delivery but also provided them with practical insights, has significantly enhanced our operations. Mick and the 3PO team's skill's skill in swiftly evaluating our strategies and offering concrete, actionable feedback was hugely valuable. Additionally, their talent for building strong, positive relationships with all team members made them an exceptional asset to our team. We greatly appreciated having Mick’s support and guidance."
Chris Weaver
Chief Commercial Officer, Shippit
"I've worked with 3PO in various capacities for over a decade. I can attest to their exceptional leadership and strategic vision in logistics. 3PO’s ability to transform operations and inspire teams has been instrumental to many of their partners' successes. Working with them has been a privilege, and their contributions are a testament to their expertise and commitment to excellence."
Moe Zayden
Managing Director, Designer Transport
"Engaging with industry professionals was pivotal as we embarked on our next phase of growth. 3PO were the perfect fit given their extensive experience in the logistics space and the recommendations and discussions were always approached with the utmost professionalism."
Lachlan Rolfe
Director, 4WD Supacentre
"3PO have brought a level of immersion, analytical depth and operational insight that has been invaluable to our long‑term logistics network study.
Their hands‑on approach, strong data analysis, and ability to translate complexity into practical, future‑focused initiatives is helping us build a strategic plan through to 2030 and beyond.
They truly operate as part of the team."
Steven Bellamy Logistics Director, Miele
Our Team
Bringing decades of experience, Mick and Alan possess deep expertise in retail and FMCG sectors, leading significant transformations and operational enhancements.
Their focus on team empowerment and customer service excellence underpins their successful leadership and strategic execution.
Alan Lewis
A seasoned Supply Chain Operations Executive with 20+ years in FMCG/Retail. Al has led major transformations in the UK and Australia, enhancing operations and customer service at companies like Coles, Winning Group, and Nick Scali.
Mick Bunt
Experienced Operations Executive with expertise in retail, eCommerce, supply chain, and logistics, excelling in business transformation, fleet operations, and project delivery with a strong focus on team leadership and customer experience.
Our DNA
Unmatched Capability Delivering Real Results
3PO builds capability across our clients’ organisations to deliver sustainable operational change. We bring in specialists with deep expertise in supply chain, logistics, and operations management to embed knowledge and drive lasting improvement within your business.
Led by industry experts and operational specialists who bring decades of hands-on experience to every engagement. This capability ensures we deliver practical, implementable solutions grounded in real operational constraints and commercial reality. Our approach is built on embedding this expertise alongside your teams to build the capability needed for sustained performance improvement.
Where customer experience is won or lost
For big and bulky goods, customer experience is decided in the final mile. Every failed delivery, damaged item, or missed window increases cost to serve and erodes brand trust.
Exceptional service is not about doing more. It is about designing operations that work in real conditions. The right delivery partners, clear accountability, and processes built for bulky goods make the difference between repeat customers and expensive recovery.
3PO helps businesses fix the operational issues that sit behind poor last mile performance. When delivery works, costs fall, damage reduces, and customer satisfaction improves.
